Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of domain registration and management services provided by Flexiscale Ltd ("we", "us", "our"), a company registered in England and Wales. Flexiscale is an accredited Nominet Self-Managed Registrar for .UK domain names.

By using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use our services.

2. Services

Flexiscale provides domain registration, renewal, transfer, and management services. Our services include:

• Domain name registration for .UK and other supported TLDs
• Domain name renewal and transfer services
• DNS management and hosting services
• Domain portfolio management tools
• API access for automated domain management

3. Domain Registration

3.1 Registration Process

Domain registration is subject to availability and compliance with registry policies. Registration is not guaranteed until payment is processed and confirmation is received.

3.2 Registration Period

Domain names are registered for periods of 1-10 years as selected during registration. Renewal notices will be sent prior to expiration.

3.3 Domain Ownership

You retain ownership rights to domains registered through our service, subject to registry policies and these Terms. We act as the technical contact and registrar on your behalf.

4. Acceptable Use

You agree not to use our services for any illegal, harmful, or abusive purposes, including:

• Trademark or copyright infringement
• Phishing, malware distribution, or cybercrime
• Spam or unsolicited communications
• Activities that violate applicable laws or regulations
• Violation of registry policies or Nominet Terms & Conditions

5. Payment Terms

5.1 Fees

All fees are quoted in GBP and are subject to VAT where applicable. Prices are subject to change with 30 days notice.

5.2 Payment

Payment is due in advance for all services. We accept major credit cards and bank transfers. Failed payments may result in service suspension.

5.3 Refunds

Domain registration fees are generally non-refundable due to registry policies. Refunds may be considered within 5 days of registration for unused services.

6. Data Protection

We are committed to protecting your personal data in accordance with UK GDPR and Data Protection Act 2018. Please refer to our Privacy Policy for detailed information about data processing.

7. Service Level Agreement

We aim to provide 99.9% uptime for our services. In the event of service interruption, we will work to restore services as quickly as possible. Service credits may be available for extended outages as outlined in our SLA documentation.

8. Limitation of Liability

Our liability is limited to the fees paid for services in the 12 months preceding any claim. We exclude liability for indirect, consequential, or punitive damages to the extent permitted by law.

9. Termination

Either party may terminate services with appropriate notice. We reserve the right to suspend or terminate services for violation of these Terms or applicable policies.

10. Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of English courts. Disputes may be referred to alternative dispute resolution where appropriate.

11. Contact Information

For questions about these Terms or our services, please contact us through our support channels or visit our contact page.