• Support Plans

    Expert 24/7 dedicated support team

Standard Premium Premium Plus Support is available during business hours. Support is also available 365, 24×7 for services issues depending upon your support packages purchased and severity of our issue, please refer to support conditions for further information.
MON – FRI
9AM – 5.30PM
24x7x365 24x7x365
Free Software Upgrades
Email Support in English
Email Support in English
24/7 Knowledge Base Access
Familiarisation Training
Phone Support in English
Maximum Number of Technical Contacts Two (2) Four (4) Unlimited
Response Times (Targeted) Guaranteed response time of 4 hrs. P1: 0.5 hour (contact via phone) P2: 1 business hour Guaranteed response time of 4 hrs. P1: 0.5 hour (contact via phone) P2: 1 business hour Guaranteed response time of 4 hrs.
Number of Cases/Month 8 in the first month, 2 there after. Unlimited Unlimited
Priority Queuing of Calls and E-Mails
Designated Technical Account Manager
Monthly Service Review
Flexible Bundle of Call off Days
Support Cost 0% 0% 15%
Minimum Monthly Support Fee £0 £100 £200